So I contacted Apple and indicated I need flight voucher for missed flight (we ended up renting a car, out of pocket expense of $800) for the 4 hour drive home - versus waiting until the next day (afternoon) to fly out.
I felt like they (as a travel company) should know this, not me, an infrequent international traveler. Apple scheduled about 1.40 hours to get through customs (with no flight delays or mishap) and they should of known it take 2+ hours to get through customs. But even if flight would of been on time we would of still missed connecting. So after a week American Airlines is again our carrier to leave Cabo and the airplane was 20minutes late causing us to miss connecting flight in Chicago. We had a great time in Cabo (totally recommend). So we made the best of it and dealt w/ the 7 hour layover. Not happy and contacted Apple and they said they tried to look at other flights but I would have to pay the difference of over $600 each. Well nope American Airlines had dropped that flight (or something) and I was never notified so I paid $800 to get up at 4am to catch a 7am flight to sit in Chicago for 7 hour layover. 7:10am out of Lansing, get to Chicago 7:20 and leave Chicago around 9:48AM for Cabo. Three days prior to departure my daughter downloads American Airlines app and says "mom, did you know we have a 7 hour layover in Chicago (from our home destination) prior to leaving for final destination of Cabo?" Uuum no the confirmation I signed with Apple showed the flights and times. The agency is wiping its hands and it’s supposed to be a provider of travel. I paid an additional $1000 having to eat off-site due to this mess.
#Trusted contacts vs find my friends apple upgrade
Offered a $75 a person credit today and the resort then offered an upgrade we will not use. Apple took weeks to get back to me via email, did not address any of the concerns I raised. The itinerary that Apple provided was not representative of the actual resort. The room was old and not representative of the pictures online. Room was misrepresented and I paid for an upgrade. Food was not edible and I witnessed birds flying into the buffet. We paid $2700 for two for an all-inclusive and found that many services were not offered, food was not available 24 hours a day, some restaurants at resort were closed. The services offered at the resort were not reflected in the itinerary provided. Original Review: Booked a trip for two thru Apple Vacations to Curacao at the Sunscape Resort. They ruined our vacation and all have left a bad taste in our mouth.
I’m not sure that this will ever get resolved. Hyatt did offer 10,000 points which barely gets one night but started they could not handle this as it needed to go back to AMR. Still waiting? The Hyatt customer service forwarded my complaint to the AMR office only to once again have the same manager respond again. The Apple Vacations travel agency offered up a $150 credit and claimed they would send it in email form in two weeks. It’s been almost a week and I’ve heard nothing back from him. The resort manager after two months of back and forth has now offered to compensate some of this with Hyatt points. When I finally heard from the manager at Sunscape I received a response with a lot of excuses.
#Trusted contacts vs find my friends apple free
Food was not edible or safe with birds free feeding from the buffet. Do not get your vacation through any of these companies.įood was not 24 hours as advertised and most restaurants weren’t open the entire time. Horrible company, amstar was horrible, puerta vallarta adventures was horrible, and the parent company apple is horrible to deal with. It took over six weeks to get this response and around 10 phonecall and more emails. The parent company, Apple, would not refund me anything and simply offered me free transportation on my next trip with the which will NEVER happen. I just wanted my money back for the transportation that never arrived and was ten times more than the local fares and a refund for the add on package since it wasted an entire day of my trip.
I would have paid to get off of this boat as it was not at all what was described. The boat blasted music which made sure there was nothing serene about it or animals around as the trip was advertised. The serene snorkeling experience to the marietas islands was a false advertisement for essentially a booze cruise with 10 minutes of snorkeling in 7 hours. My transportation did not arrive to take me to the airport even after calling almost making me miss my flight. I bought a trip for two to Puerto Vallarta from with an add on serene snorkeling trip from puerta vallarta adventures and added transportation to the package managed by Amstar.
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